CEUs will no longer be available after September 20, 2013. For questions please send an email to firstname.lastname@example.org.
"Effective Communication Tools for Healthcare Professionals: Addressing Health Literacy, Cultural Competency and Limited English Proficiency", has been reviewed and is acceptable for up to 6 Prescribed credit(s) by the American Academy of Family Physicians. AAFP accreditation was renewed November, 2012. Term of approval is for one year from this date, with option for yearly renewal.
AAFP Prescribed credit is accepted by the American Medical Association as equivalent to AMA PRA Category 1 Credit™ toward the AMA Physician’s Recognition Award. When applying for the AMA PRA, Prescribed credit earned must be reported as Prescribed, not as Category 1. Nurses, Physician Assistants and other allied health professionals--please check with your accrediting organization for accreditation eligibility.
Effective Communication Tools for Healthcare Professionals: Addressing Health Literacy, Cultural Competency, and Limited English Proficiency (LEP)
- This course is currently being migrated from the title ‘Unified Health Communication’ to ‘Effective Communication Tools for Healthcare Professionals.’ The course remains fully functional, though as this transition occurs content may appear with either title.
- In order to access all of the modules, the most recent Java and Flash software versions must be used. Without the most recent versions of this software you will not be able to complete the course successfully.
Not sure if your current computer setup will be able to handle the functionality you might encounter when using TRAIN? Go to this site to "Test your Environment": https://www.train.org/DesktopShell.aspx?tabid=150
For Mac users, please read the following helpful information: https://www.train.org/DesktopModules/Documents/ViewDocument.aspx?LcmsItemID=76
Please read the FAQs in Section V to help answer questions you may have on the course. If you still need help, please email ECTHPHelp@HRSA.gov
The U.S. Department of Health and Human Services, Health Resources and Services Administration (HRSA) developed this course to improve patient-provider communication skills by increasing participants’ awareness and knowledge of the three main factors contributing to Effective Health Communication: health literacy, cultural competency, and limited English proficiency.
Special thanks to the U.S. Department of Health and Human Services Office of Minority Health for use of materials found in “A Physician's Practical Guide to Culturally Competent Care". This training is a free, accredited online cultural competency curriculum equips physicians with awareness, knowledge, and skills to better treat the increasingly diverse U.S. population they serve. This course enables participants to explore and apply concepts of culturally competent care, language access services, and organizational supports through engaging video case studies and practical tools and resources.
I. TARGET AUDIENCE
The primary target audiences for this course are individuals and teams who provide health services and health information.
This audience includes physicians, nurses, dentists, pharmacists, physician assistants, hospital and health care administrators, health educators,community health and outreach workers, social workers, academic faculty, staff such as receptionists and office management staff.
This course is also helpful for consumers who want to improve their health communication skills and understanding of the literacy, culture and language.
Participants may be located in facilities that include hospitals, hospital-based clinics, community health centers, academic institutions, public health agencies, or governmental agencies.
II. IMPORTANT COURSE INFORMATION
A. You must complete the pre-assessment and module one and enter the next module before the course will bookmark for you.Once it is bookmarked you can leave the course at any time and return when you have time. You must complete modules 2, 3, and 4 prior to taking the capstone module and the post assessment.
B. Certificate of Completion: Users who have completed the course will receive a course completion certificate. Users can print out their certificate of completion from “My Learning Records” on TRAIN.
C. Course Prerequisites: There are no prerequisites for this course.
D. Course Duration: The course duration is approximately 6 hours in length including the test assessments; the video vignettes; the reading of content, knowledge checks, and other exercises.
E. Continuing Education Credits: To obtain continuing education credits, please read the Effective Communication Tools for Healthcare Professionals Continuing Education Statement found at https://www.train.org/DesktopModules/Documents/ViewDocument.aspx?LcmsItemID=46
· Medical Librarians can receive 6 MLA contact hours upon completion of the course.
III. COURSE OUTLINE
Course Terminal Objective: At the completion of this course, participants will be able to implement patient-centered communication practices that demonstrate cultural competency and appropriately address patients with limited health literacy and LEP.
1. Module One: Introduction to Health Communication
Terminal Objective: Participants will be able to explain that a unified approach to health communications includes addressing limited health literacy, cultural competency, and limited English proficiency.
2. Module Two: Health Literacy
Terminal Objective: Given a scenario, participants will be able to identify patients with different levels of health literacy (including limited health literacy) and evidence of appropriate communication with these patients.
3. Module Three: Cultural Competency
Terminal Objective: Given a scenario, participants will be able to identify evidence of culturally competent care.
4. Module Four: Limited English Proficiency
Terminal Objective: Given a scenario, participants will be able to identify behaviors that contribute to effective patient-provider communication with LEP patients.
5. Module Five: Capstone Activity
Terminal Objective: Given a scenario, participants will be able to apply an effective health communication approach to interactions with patients with limited health literacy, LEP, and/or cultural differences.
IV. EFFECTIVE COMMUNICATION TOOLS FOR HEALTHCARE PROFESSIONALS FACULTY AND PLANNING COMMITTEE DISCLOSURES: https://www.train.org/DesktopModules/Documents/ViewDocument.aspx?LcmsItemID=47
V. EFFECTIVE COMMUNICATIONS TOOLS FOR HEALTHCARE PROFESSIONALS FAQs: https://www.train.org/DesktopModules/Documents/ViewDocument.aspx?LcmsItemID=53